Monday, May 24, 2010
The ANGRY letter I just sent to Redbox, Inc.
at this site. I will post a reply if/when I receive one.
Dear Redbox Employee of unknown name,
I would like to issue a formal complaint about the Redbox service I have been receiving at the Murray, Utah Redbox location. (The one in the McDonalds, across from the Burlington Coat Factory. Do you know which one I am talking about? It has the big arches in front of it.)
First of all, let me just say that I love the service Redbox offers and the fact that I can rent a video for a buck! A BUCK! Blockbuster be darned!
My first complaint involves the Redbox machine. It is always sticky. Granted, this McDonald's does serve a lot of soft serve and they tend to load their fries with extra salt. Also, this McDonalds doesn't have a playground, which I think is odd, don't you? A McDonalds with no playland?! So strange. Nevertheless, every time I use the machine, a small chunk of my finger-skin is left with the machine. It's just that sticky.
Secondly, you never have any Steven Segal videos in stock. It's not like Steven hasn't made a lot of movies; he has a plethora to choose from! Have you ever seen Under Siege 2: Dark Territory? Do yourself a favor and rent it sometime. (Not available at your Redbox locations.)
Finally, my last complaint is more of a suggestion than a complaint. I think that Redbox machines should have a curtain that I can pull when I am making my selections. I always feel so violated when someone is standing right behind me, judging me on my selection of Divine Secrets of a Ya Ya Sisterhood. It's for my AUNT! She loves the part about the traveling pants.
I think that a curtain would provide ample privacy. Plus, I love the feeling of being in one of those photo booths with the curtains. (FYI: Those photo booths are fun, but the maximum number of cats you can get in one with you is only about 7. If you know the people that make those booths, can you forward this complaint to them? Do you know those people?)
Thank you for your time and I look forward to your reply.
PS: How do you get the movies inside the machine? Do you hire movie midgets? Also, if there is a Redbox inside a Dollar Tree, one dollar really isn't that great of a deal. You should make the Dollar Tree rentals like 78 cents or something.
**UPDATE: I received the following response:
Thank you for your e-mail. Your comments, suggestions & business are important to us. I will share the information you have provided with the appropriate parties.
If you have any additional questions, comments, or concerns, please let us know and anyone in customer service would be more than happy to assist you.
Thank you for your valued business,
redbox Customer Care